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Returns

We want you to be happy with your order from EvergreenSprinklers.com. If you mistakenly ordered the wrong part or no longer need the item, you may return new, unused and unopened items (items must still be in new, unused condition with no sign of installation or use) and sold by EvergreenSprinklers.com within 30 days of delivery for a full refund, less shipping and handling costs. In the case of orders with free shipping that EvergreenSprinklers.com paid for, prorated shipping charges will also be withheld from the credit due on the product(s) returned. All outdoor lighting products are subject to a 15% restocking fee. The return shipping costs are the responsibility of the buyer.

Items may not be returned if they have been installed, used, opened or modified in any way. Items must be in the original packaging with all paperwork and instructions included and box must be in original condition.

Visit the customer area, and we will guide you through the process of a product return request.

To create a product return request:

1. Log in to the Customer area.

2. In the Your cart box, click on the Order history link.

After you click on Order history, you'll be redirected to the Orders management section of the Customer area.

3. Use the Search for orders box to find the order for which you want to create a return request.

4. Click on either the order number or the order status to open the Order details page.

5. Click on the Create return link.

Note: If there is no Create return link, it means that either none of the products in the order are returnable, i.e. their return time is set to 0 (zero), or the product return time has expired. In this situation, you cannot create a return request.

After you click on Create return, you will see the Create return request box, which is used to create a return request.

6. Select the checkbox for the products you want to return, the amount, the reason and the actions that store staff should do. If necessary, leave a comment.

7. Click the Create button to create a request and send it to the store staff.
After you click Create, the system will display a confirmation message saying that the return request has been created successfully.

Your request will be added to the list of returns. To view the list, click on the Returns link in the Your cart box. In the Returns box you will see the list of all your returns. The current status of each request in the list is shown in the Status column. If necessary, you can either delete or modify the listed return requests.

We process returns on the 15th and 30th of every month.