Home :: FAQ


Question:  How long does it take for my order to ship?
Answer:  Most in-stock items ship within 3 business days beginning with the first business day after the date of order unless otherwise specified on our website (i.e. products that say "ships within 24 hours", etc.). All orders currently ship via United States Postal Service or Federal Express and generally arrive within 2-5 days from the date of shipment. However, please allow up to ten (10) days for delivery depending on weather conditions and other delivery delays out of our control.

Question:  I live in Alaska and am being charged for freight. Why?
Answer:  Our free shipping policy only covers the domestic United States which we define as the contiguous 48 states and excludes Alaska, Hawaii and other United States territories. In certain situations, shipping charges may be added to orders when large, heavy and/or oversized orders are shipped in bulk on pallets and/or by freight carrier.


Question:  I am tax exempt. How do I purchase items without paying Texas sales tax?
Answer:  In order to purchase items without paying Texas sales tax due to an approved tax exemption, please complete the following steps:

1) Create an account by using the 'My Account' link on the front page of our website.

2) Email us a copy of your signed tax exempt form (Form 01-339 in Texas) to sales@evergreensprinklers.com along with your name and the username you just created in Step 1.

3) Once received and approved, you will receive an email from us confirming receipt of the form and you'll be notified that your account is now set up and ready for use as a tax exempt account.